Customer Testimonials

I had a great experience working with Carolina! From start to finish, she was extremely helpful, professional, and welcoming. She made the entire car buying process smooth and stress-free, took the time to answer all my questions, and made sure I felt comfortable with my decision. You can tell she genuinely cares about her customers and goes above and beyond to provide excellent service. I highly recommend asking for Carolina if you’re looking to purchase a vehicle. Thank you for making this such a great experience!

Just bought a 2027 Telluride hybrid from Fiesta Kia and the experience was first rate. All aspects from first contact to driving off the lot were good. Ralph showed Julia the car the day before we bought it. We drove from Los Alamos the next day and called ahead. Maria answered the phone and directed us to Abrianna who answered all our questions and closed the deal. Cesar completed the paperwork and explained everything well. Everyone very professional and friendly. I found the experience very pleasant and I highly recommend!

I have nothing but great things to say about Tristan and the entire team at Fiesta KIA! Just WOW! The whole experience was absolutely seamless from start to finish. Everyone was so helpful, welcoming, and made the entire process stress-free. If you're looking for a new vehicle, I definitely recommend coming here!

I had a really good experience at Fiesta Hyundai! Max and Diontray were both amazing and helped make everything go smoothly. I appreciate them taking the time to help me get into my new car. Thank you both!

Not happy with them they overcharged me for a used pickup truck and now I can't get rid of it as a trade-in even they overpriced it by $13,000 just to make a deal

My husband went and bought an SUV, and he was lied to about everything. 1. They told him they had secured a hybrid vehicle for him, but that wasn’t true. 2. They claimed that no one else had used the SUV, yet it had another registered owner. 3. One of the specific features he requested was a 360-degree camera, but it didn’t have one. He seems a bit sad and disappointed.

My experience at the Subaru has me going back to the dealership, moving forward for any oil change or anything like that I did step away for a second because in the past, I felt they were constantly trying to sell to me and that’s what you know now the local just oil change places feel like now I had the absolute opposite experience with Ruben Trujillo, extremely friendly attentive kept me up-to-date and absolutely changed my point of view on going to fiesta Subaru. I went in and definitely needed to get some major work done, but did ... Read More

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Google - Nov 5, 2026

My experience at the Subaru has me going back to the dealership, moving forward for any oil change or anything like that I did step away for a second because in the past, I felt they were constantly trying to sell to me and that’s what you know now the local just oil change places feel like now I had the absolute opposite experience with Ruben Trujillo, extremely friendly attentive kept me up-to-date and absolutely changed my point of view on going to fiesta Subaru. I went in and definitely needed to get some major work done, but did not feel as if I was being forced to do something that was unnecessary. All the work was needed. My vehicle is back to operating great and once again will be continuing to get my vehicle serviced only at fiesta Subaru shout out to the team that worked on my vehicle. They went above and beyond and patched a nail that was in my tire for free, which seems minimal, but based upon the amount of money we spent on our service was an extremely friendly gesture that they could’ve nickel and dime for, but definitely took care of us and once again reaffirmed my trust in fiesta Subaru, thank you!

Had an exceptional experience with Ralph at Fiesta Kia! Ralph was extremely professional and knowledgeable. We walked in and were immediately greeted and assisted. The car we were looking at was not on the lot, however Ralph went out of his way to get it to the lot quickly. The overall process was smooth and quick!

Amazing service. Aaron took care of everything and sent me on my way!! Thank you Aaron!! Thank you Kia!!

I had a really great experience working with Helen Merida at Fiesta Nissan, She was very professional, welcoming, and helpful throughout the entire process. She made sure everything was explained clearly, answered my questions, and never made me feel rushed or pressured. You can tell she genuinely cares about her customers and wants to make sure they have a good experience. It's not every day you come across someone who takes the time to make customers feel comfortable and valued. Helen made the whole experience much easier and more enjoyable. Her communication, patience, and positive attitude really stood out. ... Read More

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Google - Nov 3, 2026

I had a really great experience working with Helen Merida at Fiesta Nissan, She was very professional, welcoming, and helpful throughout the entire process. She made sure everything was explained clearly, answered my questions, and never made me feel rushed or pressured. You can tell she genuinely cares about her customers and wants to make sure they have a good experience. It's not every day you come across someone who takes the time to make customers feel comfortable and valued. Helen made the whole experience much easier and more enjoyable. Her communication, patience, and positive attitude really stood out. I highly recommend asking for Helen Merida if you visit Nissan. She deserves recognition for the way she treats her customers and represents the dealership.

Great Parts Department. Adam and the whole team carry themselves with courtesy and professionalism that the competitor "Garcia" lacks . Look forward to do business with Fiesta again and highly recommend them! Thanks Adam!

We stopped by to test drive a vehicle we were thinking about buying. Our sales guy, Dan Ngo, was AWESOME. He had us on the road in ten mins and when we said we were still looking around he understood and didn’t apply any annoying high pressure sales techniques. Ultimately we decided to just hold off on buying a new car but I’d definitely come back just to work with Dan.

Carolina was so nice and helpful! She was friendly, patient, and made the whole experience really pleasant. I truly appreciated her great customer service!

I did not buy my vehicle there, but stopped in to ask how to operate a few of the many new gadgets on my new to me 2023 Hyandai Santa Fe. The service advisor and sales manager were eager to help. They could not have been any more cooperative and pleasant. They are excellent representation of your dealership! Thank you!

The manager was asking 26k for a 2025 kia soul with 13k miles and wouldn't budge on the price. The car was only 21k when it was brand new. Later got harassed by the salesman who went hostile and was trying to argue with me about kias higher insurance rates due to kia boys and engine issues. Got calls at random times after telling them not to call me.

Rude salesman hung up the phone after I started asking about the price of cars. Was pushing me to come in instead and asking personal information. Best to avoid

Outstanding service with excellent attention to detail and communication.

I purchased a vehicle from this dealership a few months ago and have been disappointed with their customer service. The interior detailing was poorly done, and getting my license plate took multiple trips because staff were unavailable. What frustrated me most was calling about the extended warranty I paid extra for, only to be told they couldn’t even find it in their system. They promised to look into it and call me back but never did. It’s extremely disappointing to pay extra for coverage and not be able to get answers when you need them. Overall, very poor ... Read More

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Google - Oct 29, 2026

I purchased a vehicle from this dealership a few months ago and have been disappointed with their customer service. The interior detailing was poorly done, and getting my license plate took multiple trips because staff were unavailable. What frustrated me most was calling about the extended warranty I paid extra for, only to be told they couldn’t even find it in their system. They promised to look into it and call me back but never did. It’s extremely disappointing to pay extra for coverage and not be able to get answers when you need them. Overall, very poor communication and customer service.

Highly recommend working with Jose M. He was knowledgeable, customer-oriented and super kind and professional. He really worked hard to help me find the best option.

I had a great experience purchasing my 2025 Volkswagen Jetta from Fiesta Volkswagen! Damien was an awesome salesman who made the entire process easy, smooth, and stress-free. He was friendly, knowledgeable, and never made me feel pressured. His sales manager, Kyle, was also great to work with and helped make the experience even better. If you’re looking for a dealership with a friendly team and a no-pressure buying experience, I highly recommend Fiesta Volkswagen. Ask for Damien and Kyle!

My better half comes from a big Subaru family. She, mom, sister, his and hers - everyone drives a Subaru. I drive a work truck - don't care. If you're me, look: This dealership didn't even fill her tires (while the OBD2 was coding low tire pressure) to the minimum. I was at work and I got sent a recommendation that the tires be filled. Wasn't that your job? Anyway, I'm used to being upsold on air filters. I didn't know I could be upcharged on air.

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

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Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Great experience, Brayan was amazing he was polite, professional, helpful and did not push anything. Everyone I had interacted with was friendly.

We came in hoping to leave with a new car, Damien was very helpful, not pushy .We never felt pressure, then in finance we talked with Ruby she was also very helpful , and between the two of them we left in a new car with $0 down. I will refer any friends of mine to this Fiesta VW, probably the most relaxed experience I ever had . Thank you Damien and Ruby you guys rock.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

We have bought 2 cars from Fiesta VW this year and love both of them. Customer service from Mike, Ruby and Derek was great!

My wife and I have been RVing through the southwest U.S. and while in the Santa Fe area, our Nissan Titan XD was due for its 50,000 mile maintenance. Jens in the Fiesta service department was very helpful with scheduling a convenient appointment, discussing the necessary routine maintenance and checkpoints, and making me feel comfortable with getting our truck what it needed - and nothing more. Grateful for his sincerity and efficiency, and would highly recommend Fiesta Nissan Service.

I had a great experience with Fiesta Kia! Everyone was friendly, professional, and helpful. The whole process went really smooth, and they kept me updated on when I could expect my vehicle. They also worked with me to get a great deal, which I really appreciated! A big thank-you to the entire staff for making everything so easy and stress-free. I absolutely love my new Telluride! Thank you all for taking such good care of us! I would definitely recommend Fiesta Kia!

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

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Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

If you like low pressure sales in a friendly environment, this is the place for you. This is the second purchase in the family and both were stress-free. They want to have happy customers who recommend them to others, and they succeed. I had prior bad experiences with Kia dealerships, but the team at Fiesta won me back.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

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Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to ... Read More

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Google - Oct 10, 2026

I would like to express my sincere gratitude to Ralph for the wonderful kindness and professionalism he showed me throughout my car-buying experience. I truly appreciated that he was never pushy or made me feel pressured to buy a vehicle. He took the time to explain everything, patiently answered all of our questions, and followed through on everything he promised. After the sale, he even called to check in and make sure everything was okay and that I didn’t need anything else. Ralph assured me that if I ever had any problems or questions, I could reach out to him, and that meant a lot to me. I have never had a salesperson who provided such exceptional customer service. He is truly professional, thoughtful, and genuinely cares about his customers. If you are looking for a nice vehicle and want to work with someone who treats you with kindness, honesty, and respect, I highly recommend reaching out to Ralph. He made my experience a wonderful one, and I am very grateful for his outstanding service!

I bought a Kia K4 from the Albuquerque Fiesta Kia recently. The entire purchase was professional and relaxed thanks to Ralph Navarro. I highly recommend.

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30... Read More

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Google - Oct 9, 2026

Service Center doesn't honor appointment times, they just throw you in whatever queue they have built up on that day at your scheduled time. Or, they ask you to come back many days after your scheduled appointment. Nothing particularly different about this practice as compared to other dealership service centers, just average. Appointment times only serve to make sure all the cars on a given day don't show up at the same time at 7:30am for service, and this allows them to build a queue slowly throughout the day. EDIT: Came back and dropped off the vehicle at 7:30am per the request, and they didn't even look at it all day long? Claim is "a new employee here less than a week lost the paperwork and the tech never started the 6 to 7 hour job." Kind of a joke at this point. Gold warranty repair, so my guess is it goes to the end of the queue as the have to file for reimbursement from the extended warranty folks. Harley-Davidson dealership does the same with extended warranty repairs, back of the queue.

We purchased a used car from Jose Moreno and Max Dancer at Fiesta Hyundai. They were great! Jose took us on the test drive and was relaxed, personable and knowledgeable. Max handled the sale professionally with patience, knowledge and great calm. We appreciated their relaxed manner. We had a specific used car in mind and Hyundai had it. So grateful we had a car to test drive in Santa Fe!

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I literally hate the car buying process. However , Audry made the process easy and seamless. She listened to us and met our needs without pressure. she was patient, attentive, and professional. This is our third Outback. We have bought the other two in Santa Fe. We will buy all others from Fiesta. I would recommend Fiesta Subaru, and Audry specifically, if you want the best car buying experience ever.

I purchased my New Kia Telluride with Fiesta, I've had nothing but amazing services here. I get my oil change with Fiesta, When I'm waiting they provided an Uber for my kids and I so we can go get lunch while waiting for our oil change and Maintenance. Amazing services all around.

Ralph Navarro was incredibly helpful, friendly he helped our little family to upgrade to a family car. He was patient and didn’t rush our decision. Overall an amazing and complete experience.! Thank you again Ralph. Definitely recommend him and Kia for your next vehicle.

Massive shoutouts to our tech Jonathan and Kay! Exceptional customer service and over all quality of care. We are so grateful to this Nissan Fiesta.

Had an awesome quick experience at fiesta Kia getting my daughter a car me and my husband were very pleased with the service provided by Tristan and Kia’s team and getting my daughter a new 2026 K5…Tristan was very informative considerate and helpful kudos to him 😊

Best car buying experience by far. Coming from someone who's purchased 5 vehicles and worked in the business. I came in and received the best service from start to finish. It was a great No Pressure experience. Tyler was my salesman and did an impeccable job ensuring I got the car I wanted and in my budget. Dante from Service also came by and introduced himself. So I know I'll be taken care of for service needs in the future! 100000/10 recommend.

Damien was the best salesman I've ever encountered in my 28 years of life

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

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Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

Friendly service crew.

Good service

Their service department was great. They were able to see me that same day and that helped out a lot. I didn’t have to come on the weekend.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

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Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

Excellent experience Damien was very helpful

Jose and Eric were great to work with. Good customer service and a great price. Thanks!!

It was easy to get an appointment and the work was completed in a reasonable length of time.

Just updated my vw. Howard and Ruby were great getting me the best deal and making the purchase as quick and efficient as possible! I recommend them both to make your car purchase smooth and enjoyable.

My husband and I were looking to get into a new car that’s safe and comfy before our newborn arrives. Trey Brown helped us find exactly what we’re were looking for! He is very kind, understanding and professional!! Thanks again

The service department is truly customer oriented! This team went above and beyond towing and repairing our Kia. Top Tier service!!!!! Thank you!

I haven't bought a vehicle yet but Max is a really great salesman!

I had an amazing experience working with my salesman when purchasing my 2026 vehicle! From the beginning, he was friendly, patient, professional, and truly listened to what I was looking for. He made the entire process easy and stress-free, answered all of my questions, and went above and beyond to help me get into the right vehicle. I really appreciate how helpful and honest he was throughout the whole experience. I never felt pressured, and he made sure I understood everything before making my decision. I absolutely love my new 2026 vehicle and couldn’t be happier with the service I received! ... Read More

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Google - Sep 23, 2026

I had an amazing experience working with my salesman when purchasing my 2026 vehicle! From the beginning, he was friendly, patient, professional, and truly listened to what I was looking for. He made the entire process easy and stress-free, answered all of my questions, and went above and beyond to help me get into the right vehicle. I really appreciate how helpful and honest he was throughout the whole experience. I never felt pressured, and he made sure I understood everything before making my decision. I absolutely love my new 2026 vehicle and couldn’t be happier with the service I received! If you’re looking for someone who genuinely cares about his customers and will go the extra mile to help you, I highly recommend him. Thank you for making my car-buying experience such a great one!

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer ... Read More

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Google - Sep 22, 2026

I contacted Fiesta Kia to discuss a possible community-event collaboration. Unfortunately, my phone conversation with sales manager KC Flores left me feeling dismissed and disrespected. I felt rushed off the phone before I had a fair opportunity to explain my idea, and my inquiry appeared to be treated like a marketing scam. I understand that the dealership is under no obligation to accept my proposal. My concern is with how the conversation was handled. A polite explanation or referral to the appropriate person would have been appreciated. I hope Fiesta Kia’s management reviews this interaction and provides better customer service when responding to legitimate community inquiries.

Bought a used 20 forester. Salesman was awesome. Have had nothing but problems since. Grill flap was out less than six weeks in. Replaced 1300.00. The front display went out same time. I have to rely on miles til empty. No idea of current mileage. No center display. They said they ordered. Lol. Waited for them to call me when part was in. Didn't happen. Probably need oil change now, maybe? Have no way to tell. Scheduled oil change and they can't find gauge cluster order. Service department is awful. Do not buy there unless you want to be disappointed.

The company and sales were very friendly and seemed supportive. Company cares more about profit instead of making memories for first time car buyers. I will not go back to them for anything. Good luck.

Fiesta KIA in Albuquerque NM on Lomas and Louisiana is great at selling cars until, they make the deal. After that, they cannot be “bothered” to help you as my wife waited nearly a year to see if she could get her trade in refunds for extended warranty and maintenance of her/our last vehicle which was also a Kia. After being run around by finance we went to his manager where we continue to be run around by supervisors/managers. KC Flores and Cesar Chavez cannot help us to this day and we are still waiting. Maybe Rigo Hernandez ... Read More

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Google - Sep 18, 2026

Fiesta KIA in Albuquerque NM on Lomas and Louisiana is great at selling cars until, they make the deal. After that, they cannot be “bothered” to help you as my wife waited nearly a year to see if she could get her trade in refunds for extended warranty and maintenance of her/our last vehicle which was also a Kia. After being run around by finance we went to his manager where we continue to be run around by supervisors/managers. KC Flores and Cesar Chavez cannot help us to this day and we are still waiting. Maybe Rigo Hernandez can help but according to KC he can’t be reached. We’ll see tomorrow.

*** Edit since they replied*** Update: Dear Subaru...Why do you ask all of your customers to call and make things right with you. For the most part you have all of our names right here in the response. Look us up in your systems and call us. We are not the ones that messed up. You all did. Look my name up and you can call me to make things right. Not the other way around. Thank you. BTW...your finance guy still tried to tell me I could not get a refund for the road side assistance even after ... Read More

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Google - Sep 17, 2026

*** Edit since they replied*** Update: Dear Subaru...Why do you ask all of your customers to call and make things right with you. For the most part you have all of our names right here in the response. Look us up in your systems and call us. We are not the ones that messed up. You all did. Look my name up and you can call me to make things right. Not the other way around. Thank you. BTW...your finance guy still tried to tell me I could not get a refund for the road side assistance even after I read the contract back to him. It clearly states that it is refundable. I was told "good luck". Yall should have cut me a check right then in there like I did when I purchased my vehicle in all cash. Instead I have to wait 10-12 weeks and that is not even a guarantee? It has to be approved! So wild. Don’t buy any of their extra stuff they sell. They will give you an 80% discount on “vehicle service”. Except it doesn’t cover maintenance. It is only when things break on the vehicle. Sure a warranty is great but don’t sell saying routine maintenance is included because it’s not. They don’t tell you but they automatically tack on road side assistance for almost $600. To add they don’t follow through with their agreed appointment calls. I had to come back to the dealership after I was here earlier from canceling my oil change in order to get my concerns addressed. Very deceptive selling practices. Be warned. Asking for a refund.

Bad experience getting oil change tire rotation. It took over 4 hours with an appointment. Not sure ill be back.I will be looking for other options

Really disappointing customer service from Fiesta Volkswagen. I brought my car in for what was supposed to be my last complimentary oil change, and they refused to honor it because I was 140 miles over the 36,000-mile cutoff. Not 1,000 miles. Not several thousand. 140 miles. I understand policies have limits, but refusing a customer over 140 miles feels incredibly petty and is a great way to lose future business over the cost of an oil change. I bought the vehicle expecting to be taken care of by the dealership, and instead they chose to hide behind the exact mileage cutoff rather than show ... Read More

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Google - Sep 16, 2026

Really disappointing customer service from Fiesta Volkswagen. I brought my car in for what was supposed to be my last complimentary oil change, and they refused to honor it because I was 140 miles over the 36,000-mile cutoff. Not 1,000 miles. Not several thousand. 140 miles. I understand policies have limits, but refusing a customer over 140 miles feels incredibly petty and is a great way to lose future business over the cost of an oil change. I bought the vehicle expecting to be taken care of by the dealership, and instead they chose to hide behind the exact mileage cutoff rather than show even a tiny amount of flexibility. If this is how Fiesta VW handles customer loyalty over 140 miles, I’ll gladly take my future service and business somewhere else.

I left Fiesta Kia feeling uncomfortable and disrespected. When I asked reasonable questions about the financing and requested a clear explanation of the documents, the response felt dismissive and demeaning. As a woman making a significant financial decision for my family, I felt talked down to and demeaned for questioning an error. I hope management and staff take this feedback seriously and ensures that every customer is treated with patience, transparency and respect. You have so many options w where you do business- I would not go here again if I could do it over.

I had planned on changing my AAA towing to Fiesta Kia from Petri Kia. Reason being pitre Kia had a 3 to 4 day wait time vs Fiesta having a 2-day wait for diagnostics. When I called Petri two times they didn't answer the phone. I went through the main receptionist and after she put the call through twice the guy finally answered. I won't mention his name, but he knows who he is. When I said that I had tried to call on multiple occasions and nobody answered the phone. His reasoning was it's Monday morning and they'... Read More

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Google - Sep 14, 2026

I had planned on changing my AAA towing to Fiesta Kia from Petri Kia. Reason being pitre Kia had a 3 to 4 day wait time vs Fiesta having a 2-day wait for diagnostics. When I called Petri two times they didn't answer the phone. I went through the main receptionist and after she put the call through twice the guy finally answered. I won't mention his name, but he knows who he is. When I said that I had tried to call on multiple occasions and nobody answered the phone. His reasoning was it's Monday morning and they're busy. Customer Service? He could care less, my phone call was an interruption to him. At least Pitri Kia answered the phone. If that's his excuse for NOT picking up the phone and their customer service, I surely don't want my vehicle there. No apology, weak explanation & he didnt care... No thank you! I'll gladly wait for Pitre. **** after my service at Pitre this go round. I would accept excuses for not repeatedly answering the your customer service line for car service, in Albuquerque, because this is the new post covid era of customer service I am growing expect, until AI takes over those jobs. However, if I can make it to Arizona to have my car looked at by a dealer, I will drive there every single time! Because I believe your level of customer service is a direct reflection of the service you will get on your car!! Especially at a dealership!

Horrible business

Extremely disappointed with this place. The pricing is absolutely ridiculous. My parts were only around $285, yet I was charged nearly $700 JUST for labor, bringing my total to over $900. How does that make any sense? The labor cost was more than double the price of the parts. I own a Mercedes, and even when I take it to Mercedes, I have never experienced labor being this disproportionate to the cost of the parts. I understand that quality work costs money, but charging nearly $700 in labor for approximately $285 in parts is excessive. I feel like I was seriously overcharged, and the pricing ... Read More

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Google - Sep 13, 2026

Extremely disappointed with this place. The pricing is absolutely ridiculous. My parts were only around $285, yet I was charged nearly $700 JUST for labor, bringing my total to over $900. How does that make any sense? The labor cost was more than double the price of the parts. I own a Mercedes, and even when I take it to Mercedes, I have never experienced labor being this disproportionate to the cost of the parts. I understand that quality work costs money, but charging nearly $700 in labor for approximately $285 in parts is excessive. I feel like I was seriously overcharged, and the pricing was nowhere near reasonable. I would strongly recommend getting multiple quotes before having any work done here. Based on my experience, I will not be returning and would not recommend this place to anyone looking for fair and transparent pricing.

Service department has given me the run around since I have purchesed vehicle about a month ago I have been having stalling problems in the vw atlas 3.6l I told them they are know to have bad charcoal canisters so I took it in they said they would look at it also well I was there i also needed a driver side light cause the DLR was out/going out so they said they would take care of it cause it’s still under warranty well now a month later im still having stalling problems cause the “team” that okays ... Read More

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Google - Sep 12, 2026

Service department has given me the run around since I have purchesed vehicle about a month ago I have been having stalling problems in the vw atlas 3.6l I told them they are know to have bad charcoal canisters so I took it in they said they would look at it also well I was there i also needed a driver side light cause the DLR was out/going out so they said they would take care of it cause it’s still under warranty well now a month later im still having stalling problems cause the “team” that okays everything still hasn’t okayed it and the new light the tech ordered a passenger and installed the passenger light when it was the driver the whole time not to tell they told me it was fine when I went in the first time and told me the stalling was the on off when you stop so I had to take the tech for a drive to show him what was happening cause he couldn’t get it to act the way I was getting it to act so I did and he sure did almost stall on us in the vw parking lot now when I went and this is my 5th time this month not to mention it was acting up more with a full take so I would fill it up every time and im only getting 10 mpg so by the time I get back home im at half a tank and im probably ginna have to make multiple more trips and who’s to know if the charcoal is getting inside the engine or any other major parts but they continue to tell me well at-least it’s under warranty… Ryan the tech has not listened at all and tells me the problem that’s happened will not ruin my engine down the way especially when it’s out of warranty has even laughed at me over the phone.. so have reached out to the manager of service department and they have not reached back out and now I had been hearing a chatter noise from my engine bay and I went to look my air in take on the grill is not torque down also the radiator is lose and found black tape holding some of the parts witch is ridiculous and now there service manager is playing there little game i left a masse with the front desk cause when my call got transferred he wasn’t available and now I’m currently still waiting from the comment I read it sounds like this manger has a problem when people have a problem with there “work” obviously somthing needs to change about this department but I’ll try making another call around lunch time …

We love our car. We enjoyed our buying experience with Jerry Janis. The different departments do not communicate well with each other and it's very hard to get continuity of care with this dealership and Subaru in general.

Purchased a brand new 2026 Crosstrek in March-paid in full. Currently has 2,200 miles. Went to grocery store on Friday afternoon and upon leaving the vehicle was in “limp” mode with all the engine fault lights on. Called starlink for a tow to the dealer, Fiesta Subaru. Tow truck never came. Upon calling back two (2) hours later they said we didn’t answer text message. Reordered tow truck. An hour later we spot a tow truck roaming on 4th St. And chase it down on foot. Driver says he received wrong address and phone number from starlink/Subaru. It’s now Tuesday ... Read More

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Google - Sep 8, 2026

Purchased a brand new 2026 Crosstrek in March-paid in full. Currently has 2,200 miles. Went to grocery store on Friday afternoon and upon leaving the vehicle was in “limp” mode with all the engine fault lights on. Called starlink for a tow to the dealer, Fiesta Subaru. Tow truck never came. Upon calling back two (2) hours later they said we didn’t answer text message. Reordered tow truck. An hour later we spot a tow truck roaming on 4th St. And chase it down on foot. Driver says he received wrong address and phone number from starlink/Subaru. It’s now Tuesday morning and no phone calls, no communication, and no car from Subaru. They will sure sell you a car but do nothing after the sale. We have warranties and service contracts. It’ll be interesting to see what they try to do next. I couldn’t possibly endorse their treatment to customers.

Terrible customer service from the first phone call to service as well as terrible phone etiquette. Requested a rodent check and wiper blade replacements on a federal government vehicle. Wiper blades were not replaced, went back to say the service was not complete. Older male with salt and pepper hair literally stated to me, "so, what do you want me to do about it?" I said, 'I asked for a new set.' I didn't get my new set because apparently it is too hard for the staff to call for another approval from GSA which takes approximately 3 ... Read More

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Google - Aug 19, 2026

Terrible customer service from the first phone call to service as well as terrible phone etiquette. Requested a rodent check and wiper blade replacements on a federal government vehicle. Wiper blades were not replaced, went back to say the service was not complete. Older male with salt and pepper hair literally stated to me, "so, what do you want me to do about it?" I said, 'I asked for a new set.' I didn't get my new set because apparently it is too hard for the staff to call for another approval from GSA which takes approximately 3 minutes at the least. I dread when our fleet vehicles need PM's at Fiesta Hyundai. If I had a choice, I'd say no stars from me.

We dropped our car off at 3:30pm yesterday just for a diagnosis after scheduling an appointment online. We were told by our advisor that the techs were leaving in about an hour but that our car would be first in line this morning and we would have an update by 9am or so. I called at 10am and was told that the advisor we had yesterday wasn’t in today but that they would talk to the service manager and ask him to check on the car. It is now 11:40am and we came back to Subaru in person and ... Read More

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Google - Aug 18, 2026

We dropped our car off at 3:30pm yesterday just for a diagnosis after scheduling an appointment online. We were told by our advisor that the techs were leaving in about an hour but that our car would be first in line this morning and we would have an update by 9am or so. I called at 10am and was told that the advisor we had yesterday wasn’t in today but that they would talk to the service manager and ask him to check on the car. It is now 11:40am and we came back to Subaru in person and they told us it would be at least another couple hours before they could start the diagnostics. We have a 10 hour drive ahead of us and this has delayed us severely. Would give 0 stars if not for the Uber they called for us last night, that was the only positive part of this experience. Go somewhere else!

Go to Garcia if you can, hopefully their techs are actually trained. Overall extremely disappointed with my experience at Fiesta Subaru. The repeated mistakes and lack of attention to detail turned what should have been a straightforward repair into nearly a month without my vehicle and significant out-of-pocket rental costs. Communication was unreliable from Adam, the wrong part was ordered, the wrong vehicle was being worked on, and—most importantly—Fiesta failed to properly diagnose my CVT issue in the first place. I ultimately had to pay another mechanic (sparky's they're fantastic) to identify the problem. Only after ... Read More

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Google - Aug 12, 2026

Go to Garcia if you can, hopefully their techs are actually trained. Overall extremely disappointed with my experience at Fiesta Subaru. The repeated mistakes and lack of attention to detail turned what should have been a straightforward repair into nearly a month without my vehicle and significant out-of-pocket rental costs. Communication was unreliable from Adam, the wrong part was ordered, the wrong vehicle was being worked on, and—most importantly—Fiesta failed to properly diagnose my CVT issue in the first place. I ultimately had to pay another mechanic (sparky's they're fantastic) to identify the problem. Only after bringing that diagnosis back to Fiesta were they able to confirm the issue themselves. For a dealership service department, I expected competent and correct diagnostics, accurate repairs, and dependable communication. Instead, the repeated errors cost me considerable time and money and completely undermined my confidence in Fiesta Subaru’s service department.

My first and last experience with this service center. I originally had a positive outlook when I initially brought my Forester in for a recall and exhaust leak. However, as days turned to weeks waiting on parts, it slowly turned to dread. I made an appointment to bring my Forester in on a Saturday. I was told they wouldn't be able to order parts until Monday and will likely arrive on Wednesday. Their technicians should complete repairs by Friday. On Friday, midafternoon, I have not received a status update. I've tried calling my service advisor's direct line ... Read More

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Google - Aug 12, 2026

My first and last experience with this service center. I originally had a positive outlook when I initially brought my Forester in for a recall and exhaust leak. However, as days turned to weeks waiting on parts, it slowly turned to dread. I made an appointment to bring my Forester in on a Saturday. I was told they wouldn't be able to order parts until Monday and will likely arrive on Wednesday. Their technicians should complete repairs by Friday. On Friday, midafternoon, I have not received a status update. I've tried calling my service advisor's direct line in the afternoon several times to no avail. Agitated, I drove to the service center only to be told that parts should arrive on Monday. On Monday (week 2), my advisor called to alert me that they've forgotten to order a critical piece for the repair. That piece will arrive on Wednesday, and repairs should be complete on Friday. My advisor called me again midweek, stating the part had not arrived and that he was going to investigate the issue with his Parts Manager. On Friday, he alerted me again that the part was not there and to wait until the following Monday. Frustrated, I picked up my vehicle on Tuesday (week 3) when I received word that it hadn't arrived on Monday. Just trying to get my car back was an ordeal of it self as they try to salvage relations, offer a reduction on labor cost, and wait a few more days for repairs...I said Noooo...

We literally signed papers on a car on Friday...by Saturday we were being ghosted. No texts, calls... we had to call back on Monday- were told that the salesman we talked to and the GM were both out and the manager on duty would be back in touch... Needless to say we never even heard from anyone again. They didn't have the decency to say they sold our car out from under us?! So unprofessional. Would NOT recommend. Call literally any other Kia dealership.

Avoid this hellhole at all costs. They had my truck for a couple of weeks after I had it towed there before they even attempted to fix it. After working with them for over a month now, they have returned my call three times. And then when paying for my new transmission, they tack on a few hundred more for credit card fees. Drive to Albuquerque & avoid this place for your own sanity and bank account. And shockingly, I spoke with Fay a few weeks ago and absolutely nothing has come from it. Good luck at this place!

⭐☆☆☆☆ (1 Star) I would not recommend Fiesta Kia based on my recent service experience. My vehicle was at the dealership for six Kia-mandated recalls that were completely beyond my control. Despite the length of the repair, I was left without a loaner vehicle, making the situation even more frustrating. The biggest issue was the complete lack of communication. I constantly had to call the dealership just to get updates because no one proactively reached out. Ironically, while I couldn't get anyone to keep me informed about my car, I had no shortage of sales calls, sales emails, and sales text ... Read More

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Google - Jul 26, 2026

⭐☆☆☆☆ (1 Star) I would not recommend Fiesta Kia based on my recent service experience. My vehicle was at the dealership for six Kia-mandated recalls that were completely beyond my control. Despite the length of the repair, I was left without a loaner vehicle, making the situation even more frustrating. The biggest issue was the complete lack of communication. I constantly had to call the dealership just to get updates because no one proactively reached out. Ironically, while I couldn't get anyone to keep me informed about my car, I had no shortage of sales calls, sales emails, and sales text messages encouraging me to trade in my vehicle or buy a new Kia. It was clear the sales department had no problem contacting me, but the service department couldn't provide basic customer service. I even contacted Kia Customer Care to try to get answers. While that seemed to finally motivate the dealership to contact me and move things along, the follow-up remained poor and inconsistent. Customers shouldn't have to involve corporate just to receive basic communication about their own vehicle. The impression I was left with is that they're very interested in your money when you're buying a car, but far less interested in providing the level of service and communication customers deserve after the sale.

Terrible customer service. The only people I had a positive experience with were the manager (after I had issues with other employees) and the person in financing. When I went in to buy my car, the salesperson seemed unfamiliar with the vehicle and wasn’t very helpful. A few days later, I called regarding some paperwork, and the employee who answered was extremely rude, laughed during the conversation, and acted unprofessionally. The only reason I purchased my vehicle from this dealership was because I had been tracking this specific car for weeks. I was initially told it had been sold ... Read More

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Google - Jul 26, 2026

Terrible customer service. The only people I had a positive experience with were the manager (after I had issues with other employees) and the person in financing. When I went in to buy my car, the salesperson seemed unfamiliar with the vehicle and wasn’t very helpful. A few days later, I called regarding some paperwork, and the employee who answered was extremely rude, laughed during the conversation, and acted unprofessionally. The only reason I purchased my vehicle from this dealership was because I had been tracking this specific car for weeks. I was initially told it had been sold when I had an appointment to purchase it, only to later find out it hadn’t been sold at all…it had simply been moved to another location.

Worst dealer experience of my life. They told me I could come in to test drive a Hyundai Ioniq 9. Turns out it was sold months ago, and they just wasted an hour of my time. Told me I had to buy the car if I wanted to see it. Ridiculous. Frustrating.

Slow service came in to have recalls fixed takes 3 weeks to get anything done doesnt call u when the parts come in like they say

I rarely leave negative reviews, but my experience at Fiesta Kia of Albuquerque was so frustrating that I feel obligated to warn others. I walked into the dealership already knowing exactly which vehicle I wanted. I was fully qualified and ready to purchase a brand-new car that day. It should have been one of the easiest sales imaginable, yet over the course of four days I spoke with five different employees—including a manager—and every interaction was disappointing. Instead of the dealership following up with me, I had to call every single day just to get basic information. Communication ... Read More

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Google - Jul 7, 2026

I rarely leave negative reviews, but my experience at Fiesta Kia of Albuquerque was so frustrating that I feel obligated to warn others. I walked into the dealership already knowing exactly which vehicle I wanted. I was fully qualified and ready to purchase a brand-new car that day. It should have been one of the easiest sales imaginable, yet over the course of four days I spoke with five different employees—including a manager—and every interaction was disappointing. Instead of the dealership following up with me, I had to call every single day just to get basic information. Communication was poor, no one seemed to know what was going on, and I constantly had to chase people down for updates. After searching for a vehicle myself, I was told the exact car I wanted was on the lot and was encouraged to schedule an appointment for the following day. When I arrived, I was informed the vehicle was actually unavailable. To make matters worse, the salesperson I had the appointment with was “busy.” After waiting about 20 minutes to speak with a manager, he simply said he was “at a loss,” apologized, and ended the conversation with, “Have a nice day.” There was no attempt to find another vehicle, no effort to make things right, and not even a question about how they could earn my business. I’ve honestly never worked so hard to try to buy a car. It genuinely felt like no one at this dealership wanted to make a sale. Because of the repeated delays, the promotional offer I was planning to use expired before I could complete my purchase. Looking back, I wish I had listened to the numerous Yelp reviews warning about the poor customer service—they were absolutely accurate. If you value your time, avoid the frustration and buy your car somewhere else. There are plenty of dealerships that will actually appreciate a customer who is ready to buy.

I am giving this dealership a bad review because I got my oil change done yesterday on my Volkswagen Taos on 06/28/26. I drove like over three hundreds miles to get an oil change because there’s no VW dealership in the four corners area. So, today I was on my way to work this morning, and I noticed an oil stains in my drive way. So I looked underneath my car, and noticed a lot of oil stains on the pan and the oil was dripping. And, this is only my second oil change, and this is a new vehicle ... Read More

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Google - Jun 30, 2026

I am giving this dealership a bad review because I got my oil change done yesterday on my Volkswagen Taos on 06/28/26. I drove like over three hundreds miles to get an oil change because there’s no VW dealership in the four corners area. So, today I was on my way to work this morning, and I noticed an oil stains in my drive way. So I looked underneath my car, and noticed a lot of oil stains on the pan and the oil was dripping. And, this is only my second oil change, and this is a new vehicle too. Now, I don't want to drive it to work, because I don’t t think it safe to do. I am very upset with the service department, aren’t they suppose to check everything and not do a sloppy job. They should hire people that aren’t lazy, or hire people that know what they are doing! I don't think I will be taking my car there to get an oil change….l have pictures attached. Now, I have to wait for the manager to call me back.

Do not purchase a vehicle here. They take cash for the car then REFUSE to service it. Shame on the GM, Service Manager and Dante. They also risked our safety by refusing to service the Wilderness Crosstrec. HORRIBLE DEALERSHIP As you read all the one star reviews, we all state the same thing, terrible service-- no service. Below where the "owner" responded to this, notice how they use private names. That is so absolutely unprofessional and yet adding more risk to us personally. It's important to note, the Service Manager did not even reference the correct mirror ... Read More

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Google - Jun 23, 2026

Do not purchase a vehicle here. They take cash for the car then REFUSE to service it. Shame on the GM, Service Manager and Dante. They also risked our safety by refusing to service the Wilderness Crosstrec. HORRIBLE DEALERSHIP As you read all the one star reviews, we all state the same thing, terrible service-- no service. Below where the "owner" responded to this, notice how they use private names. That is so absolutely unprofessional and yet adding more risk to us personally. It's important to note, the Service Manager did not even reference the correct mirror in his response to us. He states it is the "rear view mirror" that is damaged when backing out of the garage. Can anyone tell me how the "rear view mirror" INSIDE the car could be damaged in this incident. Just proof of how much this dealership LIES, fabricates excuses, and is just shady. I encourgae whomever is interested just read the one star reviews. All discuss the lack of professionalism and service everyone in the dealership has and then the "owner" uses their lies to post here. WOW, unbelieveable.

DO NOTBUY FROM THIS COMPANY. THE CHECK ENGINE LIGHT CAME ON 4 MONTHS IN TO HAVING THE CAR LOTS OR REPAIRS NEEDED Ipayed 15,000 cash for a kona 2018 and it also has HUMAN URINE DAMAGE. they did well to cover up the smell with car sent massive amounts of it. Now it weared off and boom the floor board behind the drive seat was old urine. I was very patient when they wholesale my other car with out any signatures, I was patient when Jess knocked off the antenna.I HAVE ONLY HAD THE CAR 4 MONTHS But not now I'm reporting ... Read More

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Google - Jun 23, 2026

DO NOTBUY FROM THIS COMPANY. THE CHECK ENGINE LIGHT CAME ON 4 MONTHS IN TO HAVING THE CAR LOTS OR REPAIRS NEEDED Ipayed 15,000 cash for a kona 2018 and it also has HUMAN URINE DAMAGE. they did well to cover up the smell with car sent massive amounts of it. Now it weared off and boom the floor board behind the drive seat was old urine. I was very patient when they wholesale my other car with out any signatures, I was patient when Jess knocked off the antenna.I HAVE ONLY HAD THE CAR 4 MONTHS But not now I'm reporting to the bbb

I bought my car from Fiesta a couple of years ago. The sales department was okay, but they ended up going back on their word. They had offered me a vehicle for $3,000 less, but I told them I would come back the next day because I had somewhere else to be. When I returned, they only offered a $1,000 discount and told me the larger discount was available the previous day because they hadn't sold any cars. A few months later, I went in for an oil change. The service advisor was unprofessional. Even though I had an appointment, he ... Read More

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Google - Jun 19, 2026

I bought my car from Fiesta a couple of years ago. The sales department was okay, but they ended up going back on their word. They had offered me a vehicle for $3,000 less, but I told them I would come back the next day because I had somewhere else to be. When I returned, they only offered a $1,000 discount and told me the larger discount was available the previous day because they hadn't sold any cars. A few months later, I went in for an oil change. The service advisor was unprofessional. Even though I had an appointment, he seemed upset because he wasn't aware there was one more appointment scheduled and thought he was done for the day. He complained the entire time I was there. I returned for a second oil change, again with an appointment, and it took more than two hours. After that, I started going elsewhere for routine maintenance because the staff at Fiesta always seemed unhappy, and that was reflected in their customer service. More recently, I scheduled an appointment because my check engine light came on. My appointment was set for Monday, but they called me the Friday before and told me they would need to keep my car for several days. I thought that was odd since they hadn't even looked at the vehicle yet, so I wasn't sure how they could already know it would take that long. I asked whether the delay was because they were backed up and unable to inspect it for several days. The representative transferred me to someone else, who confirmed that they were extremely busy and that the wait time also depended on how many tow-ins they received. He said my car would likely sit for a couple of days before anyone could even look at it. I understand that service departments get busy, and I would have been fine scheduling a later appointment if they didn't have the capacity to inspect my vehicle. What I don't understand is why tow-ins take priority over scheduled appointments, or why they continue offering appointment times if it will take several days before a technician can even begin diagnosing the problem.

Worse car dealership in Albuquerque. I came in ready to make a deal. I found a vehicle, it was in their inventory. I talked with sales representative, her name was Adriana. At first she was communicated okay. But after first impressions she lied multiple times & severed communication by ignoring my attempts to follow through with sale. I was approached by sales manager Chris (Cj) Sanchez whom at first seemed professional. He picked up where Adriana lacked & we came to a deal we both agreed on. We shook hands & made clear the deal was done on both ends. ... Read More

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Google - Jun 13, 2026

Worse car dealership in Albuquerque. I came in ready to make a deal. I found a vehicle, it was in their inventory. I talked with sales representative, her name was Adriana. At first she was communicated okay. But after first impressions she lied multiple times & severed communication by ignoring my attempts to follow through with sale. I was approached by sales manager Chris (Cj) Sanchez whom at first seemed professional. He picked up where Adriana lacked & we came to a deal we both agreed on. We shook hands & made clear the deal was done on both ends. But after we made said deal the very next day the dealership had the vehicle I made a deal on, on a test drive with other interested parties. When i attempted to reenter the deal & follow through they left me in silence both in person at the dealership & over phone communication. These employees here are snakes & liars. Buyers beware.

I took my car in for service, and to be fair yes I was interested in a new car so I checked out a slightly used '25. They initially offered me $10k for my trade in. Due to health issues I run big transactions by with my family. Upon learning that I was sending numbers to my son-in-law, wouldn't you believe it- my trade magically jumped up an astounding $5k (50%!). My son advised that not only could I get more than 15k at Carmax, but the car I was looking at was only 2K less than a brand new one. ... Read More

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Google - Jun 6, 2026

I took my car in for service, and to be fair yes I was interested in a new car so I checked out a slightly used '25. They initially offered me $10k for my trade in. Due to health issues I run big transactions by with my family. Upon learning that I was sending numbers to my son-in-law, wouldn't you believe it- my trade magically jumped up an astounding $5k (50%!). My son advised that not only could I get more than 15k at Carmax, but the car I was looking at was only 2K less than a brand new one. I advised that I wouldn't be purchasing anything today. I was then asked "can't you make any decisions on your own??" My issues here- 1. These sleazy salesman were perfectly content to severely undervalue my trade, taking advantage of an older person. When they saw that I'd be getting another opinion that trade jumped up quick. Do you think they would have passed the savings on once they put it up for sale? 2. Upon learning that I had people actually looking out for my best interests, I was belittled for trusting my family. If they were OK to undervalue a trade to a senior citizen and insult me for walking, what other underhanded tactics might they be willing to do?

The car charger here hasn't worked in over a month. You buy an electric Nissan and you think it would be pretty nice to be able to charge it at Nissan. They won't fix it I've reported it in the app to the name of the carrier on the charger, I've talked to the people who work here, and nobody seems to know. It's really idiotic that Nissan sells electric cars and won't fix their charger at their dealership

I don't know why I even bother trying - the place is filthy, from car lot to office, the cars aren't washed! Weeds every, no rhyme or reason to their presentation, the offices inside very disorganized, not a good environment where i go to spend $50K+! But I went for a part - five times more expensive than online, but then they complain that people don't shop local. We'll, that's why! Not as bad as Albuquerque Nissan - but close.

Called Sales to inquire about purchasing a 2024 Lexus gx550 which according to Jose was available. I asked what would be the cash price for vehicle and that I would title under my business ( which is a dealership) he transferred me to Colleen ( manager) who was very defensive from the start and stated they don't sell to business and that car was to be sold to local residents only. The fact that I live out of state and what to title it in my business should not be a factor in doing business. She practically hung up the phone, no ... Read More

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Google - May 27, 2026

Called Sales to inquire about purchasing a 2024 Lexus gx550 which according to Jose was available. I asked what would be the cash price for vehicle and that I would title under my business ( which is a dealership) he transferred me to Colleen ( manager) who was very defensive from the start and stated they don't sell to business and that car was to be sold to local residents only. The fact that I live out of state and what to title it in my business should not be a factor in doing business. She practically hung up the phone, no need to be rude, I'm sure Ill find another GX550 elsewhere.

Put a deposit down on a 2027 Telluride. After waiting on the car for two weeks, decided to go another direction. Asked for our deposit to be refunded. Deposit has still not been refunded. It’s been three weeks. We’ve been told multiple times by our sales rep and manager that “it’s coming” “it should be just a few more days”. Still nothing.