I had a great experience purchasing my 2025 Volkswagen Jetta from Fiesta Volkswagen! Damien was an awesome salesman who made the entire process easy, smooth, and stress-free. He was friendly, knowledgeable, and never made me feel pressured. His sales manager, Kyle, was also great to work with and helped make the experience even better. If you’re looking for a dealership with a friendly team and a no-pressure buying experience, I highly recommend Fiesta Volkswagen. Ask for Damien and Kyle!

My better half comes from a big Subaru family. She, mom, sister, his and hers - everyone drives a Subaru. I drive a work truck - don't care. If you're me, look: This dealership didn't even fill her tires (while the OBD2 was coding low tire pressure) to the minimum. I was at work and I got sent a recommendation that the tires be filled. Wasn't that your job? Anyway, I'm used to being upsold on air filters. I didn't know I could be upcharged on air.

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

I had a great experience purchasing my 2025 Volkswagen Jetta from Fiesta Volkswagen! Damien was an awesome salesman who made the entire process easy, smooth, and stress-free. He was friendly, knowledgeable, and never made me feel pressured. His sales manager, Kyle, was also great to work with and helped make the experience even better. If you’re looking for a dealership with a friendly team and a no-pressure buying experience, I highly recommend Fiesta Volkswagen. Ask for Damien and Kyle!

My better half comes from a big Subaru family. She, mom, sister, his and hers - everyone drives a Subaru. I drive a work truck - don't care. If you're me, look: This dealership didn't even fill her tires (while the OBD2 was coding low tire pressure) to the minimum. I was at work and I got sent a recommendation that the tires be filled. Wasn't that your job? Anyway, I'm used to being upsold on air filters. I didn't know I could be upcharged on air.

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

I had a great experience purchasing my 2025 Volkswagen Jetta from Fiesta Volkswagen! Damien was an awesome salesman who made the entire process easy, smooth, and stress-free. He was friendly, knowledgeable, and never made me feel pressured. His sales manager, Kyle, was also great to work with and helped make the experience even better. If you’re looking for a dealership with a friendly team and a no-pressure buying experience, I highly recommend Fiesta Volkswagen. Ask for Damien and Kyle!

My better half comes from a big Subaru family. She, mom, sister, his and hers - everyone drives a Subaru. I drive a work truck - don't care. If you're me, look: This dealership didn't even fill her tires (while the OBD2 was coding low tire pressure) to the minimum. I was at work and I got sent a recommendation that the tires be filled. Wasn't that your job? Anyway, I'm used to being upsold on air filters. I didn't know I could be upcharged on air.

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

I had a great experience purchasing my 2025 Volkswagen Jetta from Fiesta Volkswagen! Damien was an awesome salesman who made the entire process easy, smooth, and stress-free. He was friendly, knowledgeable, and never made me feel pressured. His sales manager, Kyle, was also great to work with and helped make the experience even better. If you’re looking for a dealership with a friendly team and a no-pressure buying experience, I highly recommend Fiesta Volkswagen. Ask for Damien and Kyle!

My better half comes from a big Subaru family. She, mom, sister, his and hers - everyone drives a Subaru. I drive a work truck - don't care. If you're me, look: This dealership didn't even fill her tires (while the OBD2 was coding low tire pressure) to the minimum. I was at work and I got sent a recommendation that the tires be filled. Wasn't that your job? Anyway, I'm used to being upsold on air filters. I didn't know I could be upcharged on air.

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

I had a great experience purchasing my 2025 Volkswagen Jetta from Fiesta Volkswagen! Damien was an awesome salesman who made the entire process easy, smooth, and stress-free. He was friendly, knowledgeable, and never made me feel pressured. His sales manager, Kyle, was also great to work with and helped make the experience even better. If you’re looking for a dealership with a friendly team and a no-pressure buying experience, I highly recommend Fiesta Volkswagen. Ask for Damien and Kyle!

My better half comes from a big Subaru family. She, mom, sister, his and hers - everyone drives a Subaru. I drive a work truck - don't care. If you're me, look: This dealership didn't even fill her tires (while the OBD2 was coding low tire pressure) to the minimum. I was at work and I got sent a recommendation that the tires be filled. Wasn't that your job? Anyway, I'm used to being upsold on air filters. I didn't know I could be upcharged on air.

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

I had a great experience purchasing my 2025 Volkswagen Jetta from Fiesta Volkswagen! Damien was an awesome salesman who made the entire process easy, smooth, and stress-free. He was friendly, knowledgeable, and never made me feel pressured. His sales manager, Kyle, was also great to work with and helped make the experience even better. If you’re looking for a dealership with a friendly team and a no-pressure buying experience, I highly recommend Fiesta Volkswagen. Ask for Damien and Kyle!

My better half comes from a big Subaru family. She, mom, sister, his and hers - everyone drives a Subaru. I drive a work truck - don't care. If you're me, look: This dealership didn't even fill her tires (while the OBD2 was coding low tire pressure) to the minimum. I was at work and I got sent a recommendation that the tires be filled. Wasn't that your job? Anyway, I'm used to being upsold on air filters. I didn't know I could be upcharged on air.

I took my car in for maintenance and specifically asked about checking the tire pressure for all four tires, which they confirmed they would do. I knew they were getting low but knew I had a maintenance coming up. I could tell it wasn't done when I got my car back and now, one week later, the light on my dash turned on. When I wrote them to provide feedback, I did not recieve a response. Overall, silly detail but it was overlooked after I specifically asked. Not impressed.

Went in for service. They serviced. Can't think of a thing they could have done better. Thanks.

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service ... Read More

Full review text opened.

Google - Oct 22, 2026

Sit back and let me tell you a story, ladies and gentlemen, of the worst dealership experience I have ever had. I took my truck in to get some warranty work done on the side mirrors, because the cameras were going out. I dropped my truck off at 10 AM. I left the dealership for about 2 1/2 hours to run some errands. I come back around 12:30ish or so. and I proceed to wait for my truck to be finished. I can see it in the bay, but I see no one working on it, so I ask one of the service people, “Hey, what’s going on with my truck?” they tell me the technician is waiting for a computer. Apparently the dealership only has two computers that can work on two different year sets of vehicles. He tells me once the technician has it, it’ll be about an hour after that. OK, fine, whatever. Come to find out the technicians were on lunch. As soon as my technician that was working on my truck got back, my truck got pulled to the front, which means to me that the technician left to lunch with a finished vehicle in the bay instead of pulling it out and putting it in the parking lot for the customer to pick up while they were gone. So I lost an hour and a half waiting on a technician to simply drive my vehicle out of the bay, needless to say I will not be visiting Fiesta Nissan of Santa Fe ever again 🤬. I would rather make the three-hour drive to an Albuquerque dealership, than deal with the incompetence and laziness of Fiesta Nissan of Santa Fe.

I purchased a vehicle from here recently and the salesman, Elmer Martinez, was very helpful. He was patient, not pushy, very knowledgeable and he took time to answer all of my questions about every feature of the new car I had selected. He took care of everything from the time I arrived on the lot to the time I signed the last documents. He made the entire experience very pleasant. I was glad he took care of me.

Wants to charge a 3.5k markup on cars you can drive an hour and get for MSRP + Hides pricing online so you have to call to discuss it .

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.