My wife and I have been RVing through the southwest U.S. and while in the Santa Fe area, our Nissan Titan XD was due for its 50,000 mile maintenance. Jens in the Fiesta service department was very helpful with scheduling a convenient appointment, discussing the necessary routine maintenance and checkpoints, and making me feel comfortable with getting our truck what it needed - and nothing more. Grateful for his sincerity and efficiency, and would highly recommend Fiesta Nissan Service.

I had a great experience with Fiesta Kia! Everyone was friendly, professional, and helpful. The whole process went really smooth, and they kept me updated on when I could expect my vehicle. They also worked with me to get a great deal, which I really appreciated! A big thank-you to the entire staff for making everything so easy and stress-free. I absolutely love my new Telluride! Thank you all for taking such good care of us! I would definitely recommend Fiesta Kia!

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

If you like low pressure sales in a friendly environment, this is the place for you. This is the second purchase in the family and both were stress-free. They want to have happy customers who recommend them to others, and they succeed. I had prior bad experiences with Kia dealerships, but the team at Fiesta won me back.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

Full review text opened.

Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

Full review text opened.

Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

My wife and I have been RVing through the southwest U.S. and while in the Santa Fe area, our Nissan Titan XD was due for its 50,000 mile maintenance. Jens in the Fiesta service department was very helpful with scheduling a convenient appointment, discussing the necessary routine maintenance and checkpoints, and making me feel comfortable with getting our truck what it needed - and nothing more. Grateful for his sincerity and efficiency, and would highly recommend Fiesta Nissan Service.

I had a great experience with Fiesta Kia! Everyone was friendly, professional, and helpful. The whole process went really smooth, and they kept me updated on when I could expect my vehicle. They also worked with me to get a great deal, which I really appreciated! A big thank-you to the entire staff for making everything so easy and stress-free. I absolutely love my new Telluride! Thank you all for taking such good care of us! I would definitely recommend Fiesta Kia!

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

If you like low pressure sales in a friendly environment, this is the place for you. This is the second purchase in the family and both were stress-free. They want to have happy customers who recommend them to others, and they succeed. I had prior bad experiences with Kia dealerships, but the team at Fiesta won me back.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

Full review text opened.

Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

Full review text opened.

Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

My wife and I have been RVing through the southwest U.S. and while in the Santa Fe area, our Nissan Titan XD was due for its 50,000 mile maintenance. Jens in the Fiesta service department was very helpful with scheduling a convenient appointment, discussing the necessary routine maintenance and checkpoints, and making me feel comfortable with getting our truck what it needed - and nothing more. Grateful for his sincerity and efficiency, and would highly recommend Fiesta Nissan Service.

I had a great experience with Fiesta Kia! Everyone was friendly, professional, and helpful. The whole process went really smooth, and they kept me updated on when I could expect my vehicle. They also worked with me to get a great deal, which I really appreciated! A big thank-you to the entire staff for making everything so easy and stress-free. I absolutely love my new Telluride! Thank you all for taking such good care of us! I would definitely recommend Fiesta Kia!

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

If you like low pressure sales in a friendly environment, this is the place for you. This is the second purchase in the family and both were stress-free. They want to have happy customers who recommend them to others, and they succeed. I had prior bad experiences with Kia dealerships, but the team at Fiesta won me back.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

Full review text opened.

Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

Full review text opened.

Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

My wife and I have been RVing through the southwest U.S. and while in the Santa Fe area, our Nissan Titan XD was due for its 50,000 mile maintenance. Jens in the Fiesta service department was very helpful with scheduling a convenient appointment, discussing the necessary routine maintenance and checkpoints, and making me feel comfortable with getting our truck what it needed - and nothing more. Grateful for his sincerity and efficiency, and would highly recommend Fiesta Nissan Service.

I had a great experience with Fiesta Kia! Everyone was friendly, professional, and helpful. The whole process went really smooth, and they kept me updated on when I could expect my vehicle. They also worked with me to get a great deal, which I really appreciated! A big thank-you to the entire staff for making everything so easy and stress-free. I absolutely love my new Telluride! Thank you all for taking such good care of us! I would definitely recommend Fiesta Kia!

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

If you like low pressure sales in a friendly environment, this is the place for you. This is the second purchase in the family and both were stress-free. They want to have happy customers who recommend them to others, and they succeed. I had prior bad experiences with Kia dealerships, but the team at Fiesta won me back.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

Full review text opened.

Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

Full review text opened.

Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

My wife and I have been RVing through the southwest U.S. and while in the Santa Fe area, our Nissan Titan XD was due for its 50,000 mile maintenance. Jens in the Fiesta service department was very helpful with scheduling a convenient appointment, discussing the necessary routine maintenance and checkpoints, and making me feel comfortable with getting our truck what it needed - and nothing more. Grateful for his sincerity and efficiency, and would highly recommend Fiesta Nissan Service.

I had a great experience with Fiesta Kia! Everyone was friendly, professional, and helpful. The whole process went really smooth, and they kept me updated on when I could expect my vehicle. They also worked with me to get a great deal, which I really appreciated! A big thank-you to the entire staff for making everything so easy and stress-free. I absolutely love my new Telluride! Thank you all for taking such good care of us! I would definitely recommend Fiesta Kia!

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

If you like low pressure sales in a friendly environment, this is the place for you. This is the second purchase in the family and both were stress-free. They want to have happy customers who recommend them to others, and they succeed. I had prior bad experiences with Kia dealerships, but the team at Fiesta won me back.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

Full review text opened.

Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

Full review text opened.

Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.

My wife and I have been RVing through the southwest U.S. and while in the Santa Fe area, our Nissan Titan XD was due for its 50,000 mile maintenance. Jens in the Fiesta service department was very helpful with scheduling a convenient appointment, discussing the necessary routine maintenance and checkpoints, and making me feel comfortable with getting our truck what it needed - and nothing more. Grateful for his sincerity and efficiency, and would highly recommend Fiesta Nissan Service.

I had a great experience with Fiesta Kia! Everyone was friendly, professional, and helpful. The whole process went really smooth, and they kept me updated on when I could expect my vehicle. They also worked with me to get a great deal, which I really appreciated! A big thank-you to the entire staff for making everything so easy and stress-free. I absolutely love my new Telluride! Thank you all for taking such good care of us! I would definitely recommend Fiesta Kia!

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again ... Read More

Full review text opened.

Google - Oct 16, 2026

My experience with Fiesta Kia in Albuquerque over the past month has been extremely disappointing. While I have had positive interactions with the service manager, the lack of communication, follow-through, and overall customer service from the service advisors has been unacceptable. The entire process has been unnecessarily frustrating and inconvenient. During my initial appointment, I was sent away and told I would need to return with my vehicle for a different tech to complete diagnostics. When I brought it back, they added dye to help identify a suspected leak and instructed me to drive another 500–1,000 miles before returning yet again so they could determine where the leak was coming from. After multiple visits and a significant amount of driving, I was then left to follow up on the status of the part needed for my repair. I called on Monday to find out whether the part had arrived, only to learn that my vehicle would need to stay overnight for the repair. When I called again today, I was informed that I would need to wait longer three weeks, for a loaner vehicle to become available. Considering I live three towns away, this creates a significant inconvenience, especially after the multiple trips I have already made throughout this process. I understand that diagnosing vehicle issues, ordering parts, and coordinating loaner vehicles can take time. However, what I find unacceptable is the lack of proactive communication and consideration for the customer’s time and circumstances. I should not have to continually initiate contact to receive updates or discover additional requirements for my vehicle’s repair. Good customer service is not simply about completing a repair. It is about communication, accountability, and respecting the customer’s time. Unfortunately, Fiesta Kia has fallen significantly short of those expectations. I sincerely hope the dealership takes this feedback seriously and improves its service processes so other customers do not experience the same unnecessary frustration.

If you like low pressure sales in a friendly environment, this is the place for you. This is the second purchase in the family and both were stress-free. They want to have happy customers who recommend them to others, and they succeed. I had prior bad experiences with Kia dealerships, but the team at Fiesta won me back.

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test ... Read More

Full review text opened.

Google - Oct 15, 2026

It honestly saddens me to have to rewrite this review because the purchasing process with fiesta Subaru was amazing they were very respectful and attentive up until I made and completed the purchase of my vehicle and the best aftermarket service policies and dealership has to offer I've now had the vehicle a little over 2 years and in August my battery went dead and the vehicle wouldn't start so I purchased a new battery from AutoZone and installed it and took the vehicle to the dealership so they can see why my battery died supposedly they ran test and everything was okay a month and 2 weeks later the new battery from AutoZone was completely dead and my vehicle wouldn't start so instead of exchanging the new battery I put a refurbished battery and have the vehicle sent to the dealership after them giving me the runaround for a week for a loaner vehicle I finally reached out to the dealership manager Sonny Aguirre and he got me a loaner vehicle so when I dropped my vehicle off and picked up their loaner vehicle I asked the young man if I should take a floor jack and other items I had in the back of my truck and put them in the loaner vehicle he said no they should be good they aren't working on the back of your truck they are working in the engine where the battery is so there's no reason for them to be in the back so I took pictures of the items and of my dashboard and I done the same thing with the loaner vehicle fiesta Subaru sends my vehicle to fiesta Nissan in Santa Fe and my vehicle was with them for over 30 days for them to tell me yet again it was just the battery so I pay them for a new battery and for the diagnostic because the battery isn't covered by the aftermarket policy fiesta Subaru sends their employees to pick up my vehicle they call me on 10-13-26 at about 5:00 p.m. that my vehicle is back from Santa Fe and ready to pick up so I go and return them their loaner vehicle and pick mine up as I'm pulling out of the dealership I looked down and realize that my fuel light is on and that they were driving my vehicle on fumes but at this point I just wanted to be over with it so I stopped and put $20 of gas and I check to see if the items were still in the back of my truck/SUV and sure enough the items are missing not only that I realized that either fiesta Subaru employees or fiesta Nissan employees rummaged through my entire truck removing and stealing property from my vehicle at that point I'm really upset because not only did they return my truck to me on empty running on fumes but they also took and removed my property from my vehicle where was the service or any kind of customer service in this entire transaction from start to finish if you value your time your money/property I would be careful with this place as I previously stated I had the most excellent purchasing experience with this dealership but everything after the purchase has been just horrible I do want to thank the manager Sonny Aguirre for getting me a loaner vehicle after a week of games with the service department and I also want to thank manager CJ Sanchez for trying to fix this mess of a transaction and horrible experience I really thought their service department was going to be as amazing as their sales team that was very respectful and attentive at this point I just want my stolen items returned and to be done with this dealership I still have two and a half years of that aftermarket service policy I purchased from the dealership then I'll be completely done I can honestly say hands down this has been the worst experience I have had with any dealership service department and I've purchased plenty of new and used vehicles

bry and lawrence were are amazing! wonderful experience they got us exactly what we wanted in a timely manner

They have bad internal communication. Overcharge for diagnostic they dont need to run (don't let them charge you for something you didn't ask for) and refuse to do factory recalls on their oqn vehicles (which is illegal) and it will be reported. I have a full kia household and I am ashamed. Id rather pay their competitors to fix their own product.

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’... Read More

Full review text opened.

Google - Sep 30, 2026

I went into the dealership simply to look at a vehicle and see what they were willing to offer for my 2023 BMW 540. I made it clear from the beginning that I was mainly browsing and wanted to see what my options were before making any decisions. Unfortunately, the offer they gave me for my BMW was extremely low. I was offered $5,000–$7,000 more by other dealerships, so I obviously walked away from the deal. On top of that, the vehicle they were trying to have me trade into wasn’t even comparable to what I currently drive, so there really wasn’t a reason for me to move forward. What really bothered me was Mike’s attitude throughout the process. Rather than simply respecting my decision, he made comments that came across as degrading and tried to make me feel like my car wasn’t worth much compared to their Hyundai. I had already decided not to purchase the vehicle, so there was no reason for the conversation to become personal. Mike even called me afterward just to ask, “So, did you sell your car privately?” It came across less like a genuine follow up and more like an attempt to get a reaction out of me. There was absolutely no reason for that call. I have no problem with a dealership giving an offer I don’t agree with, but there is a right and wrong way to handle business. I would have respected a simple “we couldn’t make a deal” and moved on. Instead, the experience felt unnecessarily rude and unprofessional. I’ve dealt with plenty of dealerships, and there’s a difference between being a salesperson and trying to belittle someone because they walked away from a deal. Unfortunately, Mike seemed much more interested in getting the last word than treating a potential customer with respect. His attitude left a much worse impression than the low offer itself.

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we ... Read More

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Google - Sep 28, 2026

I should’ve trusted my gut not to take my Murano here for service. I used to take my Infiniti here for service years ago and they tried to scam me out of thousands of dollars for services I didn’t need- I’m glad i got a second opinion and thank god for honest mechanics who informed me I didn’t need half of the crap they were trying to sell me. My husband suggested we take our Murano here and I was hesitant but we thought maybe things had gotten better. Not the case. The first time we took it in for lagging they told us all it needed was an recalibration and we paid almost ~$200. A couple days later the issue returned. We took it back and the technician now said we needed a part that would be $700. We agreed to have it installed and waited all day for them to call us when it was done. No call ever came so we decided to go back in person to see what was going on. Apparently they never test drove it and the repair never took place. It just sat in their service lot all day. When I spoke to the manager he said they would not refund us for the trouble we had gone through and that it was fixed the first time even though it wasn’t. I walked out. We ended up going to Melloy Nissan in Abq who actually did the work and was $100 cheaper. I’ll never trust this place again.